Terms of Service

These Terms of Service govern your use of the website operated by ZIKARA. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. About Us

ZIKARA is an online retailer offering children’s products and educational toys.
These Terms apply to all visitors, users and customers of our website.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

3. Products and Information

We make every effort to ensure that product descriptions, images and prices are accurate. However:

  • Colours and appearance may vary depending on your device

  • Product availability may change without notice

  • We reserve the right to correct errors at any time

All products are subject to availability.

4. Orders and Acceptance

  • Placing an order constitutes an offer to purchase

  • Orders are only accepted once you receive an order confirmation email

  • We reserve the right to refuse or cancel any order for any reason, including suspected fraud or pricing errors

5. Prices and Payment

  • All prices are displayed in the applicable currency and include taxes where required

  • Payment must be completed at checkout using approved payment methods

  • Payments are processed securely via third-party providers

We do not store your payment details.

6. Delivery

  • Delivery times are estimates and may vary

  • Free delivery may apply to eligible orders within the UK

  • We are not responsible for delays caused by couriers or events beyond our control

Risk of loss passes to you upon delivery.

7. Right to Cancel and Refunds

You have the legal right to cancel your order within 14 days of receiving your goods, in accordance with the Consumer Contracts Regulations 2013.

Please refer to our Refund Policy for full details on cancellations, returns and refunds.

8. Intellectual Property

All content on this website, including text, images, logos and designs, is the property of ZIKARA or its licensors and is protected by intellectual property laws.

You may not copy, reproduce or use any content without prior written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to interfere with the site’s security or functionality

  • Provide false or misleading information

We reserve the right to restrict access if these terms are violated.

10. Limitation of Liability

To the extent permitted by law, ZIKARA shall not be liable for:

  • Indirect or consequential losses

  • Loss of data, profits or business

  • Delays or failures beyond our reasonable control

Nothing in these Terms limits your statutory consumer rights.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and process personal data in accordance with UK law.

12. Changes to These Terms

We may update these Terms of Service from time to time.
Any changes will take effect once published on this page.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

14. Contact Information

If you have any questions about these Terms of Service, please contact us:

ZIKARA Customer Support
Email: admin@zikaraplay.com
Support hours: Monday to Friday, 8:00 am – 6:00 pm (UK time)