Privacy Policy

At ZIKARA, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit or make a purchase from our website.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, under the guidance of the Information Commissioner's Office.

1. Information We Collect

We may collect and process the following personal information:

  • Full name

  • Email address

  • Delivery and billing address

  • Phone number

  • Payment details (processed securely by third-party providers)

  • Order history and purchase information

  • IP address and browsing behaviour on our website

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you about your purchases or enquiries

  • Provide customer support

  • Improve our website, services and user experience

  • Comply with legal and regulatory obligations

  • Prevent fraud and ensure secure transactions

3. Legal Basis for Processing Data

We process your data under the following legal bases, as defined by UK GDPR:

  • Performance of a contract (to fulfil your order)

  • Legal obligations

  • Legitimate interests (to improve our services and security)

  • Your consent (where applicable, such as marketing communications)

4. Sharing Your Information

We do not sell or rent your personal data.

Your information may be shared only with trusted third parties necessary to operate our business, such as:

  • Payment processors

  • Delivery and logistics providers

  • IT and hosting service providers

All third parties are required to respect the security of your data and treat it in accordance with the law.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data.
Our website uses SSL encryption and secure systems comparable to those used by major financial institutions.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting or reporting requirements.

7. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us using the details below.

8. Cookies

Our website uses cookies to enhance your browsing experience and analyse site traffic.
You can manage or disable cookies through your browser settings at any time.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
Any updates will be posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

ZIKARA Customer Support
Email: admin@zikaraplay.com
Support hours: Monday to Friday, 8:00 am – 6:00 pm (UK time)